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Policies

Store Policies

If you are unsatisfied with your purchase for any reason, we are happy to exchange or refund it. Please note: orders with personalized/monogrammed items cannot be cancelled and are not returnable unless there is a mistake in the engraving or embroidery.

Please return items within 14 days of receipt in new and unused condition with the manufacture tag attached. Shipping costs will not be refunded unless Newbury Place made an error in shipping.

Our goal is to make sure you are completely satisfied with your purchase.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

 

Refunds are contingent upon inspection of item(s) once we receive it.

 

Contact us at liz@newburyplace.com or call 203-264-7333 anytime.


Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.

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